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How can you make your business more succesful? (Part1)

KZK Solutions /kzoli62/
Published by Z. Kovács in Production · 18 March 2021
Tags: Business
I am often asked how I see, how can a company be successful. I usually answer by saying it should find itself each, plus there is no unique way.

It does not reduce the number of requests, I always have with other   Anticipate questions. When I knew the only and the saving solution.

Finally, I reached my waist, I share how I see it. I'm doing this as a   Listing. This is not for everyone a solution, just my opinion.

However never miss something:

The company needs to grow at its own pace, we never want to be considered a milkman, which can be enriched in just moments !!!

n this article I want to deal with six of my favorite topics. Today with the organisation.
Since this topic also touches on a number of economic issues that do not belong to my strengths, here I also use Google's help for better understanding and more precise definition.

1. Organization development

We have to deal with more than one theme that is likely to be known to many, but not in practice. It is worthwhile to learn from the so-called multisites as well. These companies were not without reason for what they were.

1.1 Customer Scorecard

The Customer Scorecard is the tool that is being used throughout ORS to measure customer satisfaction. Each Performance Management (PM) Team will work with OQM to determine the methodology for administering the surveys and collecting completed forms.
Popular Customer Success metrics at the business level include customer retention, expansion or contraction, and lifetime value.
The balanced scorecard is used to attain objectives, measurements, initiatives, and goals that result from these four primary functions of a business. Companies can easily identify factors hindering business performance and outline strategic changes tracked by future scorecards.

For this we need:

  • Implement sales strategies successfully
  • Integrated management tool with effective customer management

1.1.1 Assess customer needs

A customer needs assessment uncovers the precise needs of customers, how these needs are (or are not) currently being fulfilled, and what is required to improve satisfaction and loyalty.

  • The needs of customers first.
  • Analyze the flow of communication between customers and the company.

By truly understanding customers, you can assess the feasibility of an idea, modify it, and create action plans that maximize the probability of market success.

1.1.2 Customer Satisfaction Survey

It is a process of discovering whether or not a company’s customers are happy or satisfied with the products or services received from the company. Customer answers to questions are then used to analyze whether or not changes need to be made in business operations to increase overall satisfaction of customers.
Customer satisfaction is an abstract concept that basically measures the degree to which the products or services of a business meet consumers’ expectations. Businesses can use customer satisfaction surveys to receive feedback from customers and then use the feedback to try to improve customer satisfaction.

So it is:

  • Serves as an indicator of quality.
  • Willingness to recommend.
  • Repeat purchase behavior.

1.1.3 Target: To receive the „Best in Class Rating”

It is the highest current performance level in an industry, used as a standard or benchmark to be equaled or exceeded. See also best practice.

Target is:

  • Highest current level of performance.
  • To achieve a benchmark or exceeded.

Good practice or best practice in the field of corporate management and quality assurance refers to routine activities based on extensive experience and proven successful in many organizations.
Often referred to as mirror translation of the English phrase, it is misleadingly „best practice”. However, this is not correct, as any practice (proven in a given circle or period) does not guarantee that it does not have better practice.

1.2 Quarterly reporting/evaluation (QBR)

1.2.1 Market Trends Watch

Trend watching is in vogue off late. So to define what trend watching is, we first have to define what a trend is. A trend is an upward or downward shift. In this respect it can be seen as a deviation of what is normal, something that emerges.

  • Detecting if technological solutions nt het he answers.

Expansion of cooperation between customer and manufacturer.

1.2.2 Pricing

Pricing is the process whereby a business sets the price at which it will sell its products and services, and may be part of the business’s marketing plan. In setting prices, the business will take into account the price at which it could acquire the goods, the manufacturing cost, the market place, competition, market condition, brand, and quality of product.
Pricing can be a manual or automatic process of applying prices to purchase and sales orders, based on factors such as:
a fixed amount, quantity break, promotion or sales campaign, specific vendor quote, price prevailing on entry, shipment or invoice date, combination of multiple orders or lines, and many others.
Automated pricing systems require more setup and maintenance but may prevent pricing errors. The needs of the consumer can be converted into demand only if the consumer has the willingness and capacity to buy the product. Thus, pricing is the most important concept in the field of marketing, it is used as a tactical decision in response to comparing market situations.

  • Design of products, to meet the needs of customers.

1.2.3 Checking Price

A price check is an investigation of the prices charged by different retailers for the same goods to find the best value.

  • Possibility to check the prices of the products according to customer criteria.

1.3 Customer Management

1.3.1 Change Management

Change is part of every company and needs to be successfully managed. Read nt h find out how you can professionally manage changes in your company and personally grow to master challenges.

  • Keeping track of changes (ECN, ECR) should always be a two-way process.
  • Changes (ECN) what customers ask for, should be performed as soon as possible.
  • It should be clarified with the customer, how much products are finished with the status before the change, to what should happen with them?
  • Who bears the cost of change?
  • What happens nt he component may not be necessary?
  • Manufacturers can also start changing (ECR) if it simpler, safe production permits. It can also be carried out only with the consent of the customer.

1.3.2 Traceability

Traceability is the capability to trace something. In some cases, it is interpreted as the ability to verify the history, location, or application of an item by means of documented recorded identification.
Other common definitions include the capability (and implementation) of keeping track of a given nt he type of information to a given degree, or the ability to chronologically interrelate uniquely identifiable entities in a way that is verifiable.
Traceability is applicable to measurement, supply chain, software development, healthcare and security.

  • For all products should be granted provided that the following information is at disposal:
    • Who’s subcontractor the component used and when the delivered?
    • From which production batch, the component? (Subcontractor)
    • Which line, machine, when and by whom the products are created?
    • What were the testReparir results?
    • For complaints or customer the above information for the customer to be placed at disposal. (But delivery later should be checked !!!)
    • Manufacturers should during product liability period save this data.

1.3.3 Introduction of new products / NPI

A New Product Introduction (NPI) program encompasses all the activities within an organization to define, develop and launch a new or improved product. The product could be something tangible, as in the case of a new model automobile, or intangible as in a particular service offered.

  • The customer should have a clearly defined termination when their new products are started.
  • It should be recommended a project schedule to put together.
  • With the customer following points are to be agreed:
    • Design/process validation (if the customer wants to participate in it)
    • Ramp up (with schedule numbers)
    • Whether the product, the manufacturer may repair (if yes, how and how often)
    • etc.

1.4 Customer Contact

1.4.1 Pojektmanagement

Project management is structured as a management task in project definition, project implementation and project completion. The goal is to properly plan and manage projects, limit risks, exploit opportunities, and achieve project goals on time, within budget, and within budget.

  • All projects are also nt he customer side and for a manufacturer to have a project manager.

1.4.2 Customer contact Technology / Logistics

  • Customer and manufacturer page to be nominated all contacts. (On both sides to facilitate communication)
  • List of contact persons will be notified on both sides
  • In the case language problems to specify who can help with translation.

Next time, we continue with one of my specialties, with production.


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